Privacy policy

TOTS & TOYS ("we", "us", "our") operates the online store at totstoys.pk (the "Services"). Our store is powered by Shopify. This Privacy Policy explains how we collect, use and share your personal information when you visit our website, place an order or contact us.

Information We Collect

  • Contact details: name, phone number, email address, billing and shipping address.
  • Order information: products viewed, added to cart, purchased, returned or exchanged, and payment method.
  • Payment information: handled securely by our payment providers; we do not store full card details.
  • Account information: login details and preferences if you create an account.
  • Communications: messages you send us by email, phone, WhatsApp or our contact form.
  • Device and usage information: IP address, browser, device type and how you use our website, collected through cookies and similar technologies.

How We Use Your Information

  • To process, confirm and deliver your orders, including COD verification calls or messages.
  • To handle returns, exchanges, refunds and customer support.
  • To send order updates and, if you agree, offers and promotions (you can unsubscribe at any time).
  • To show relevant ads on platforms such as Facebook and Instagram and measure their performance.
  • To prevent fraud, fake orders and misuse of our website.
  • To improve our website, products and services, and to comply with the law.

Who We Share Information With

  • Shopify, which hosts our store (see the Shopify Consumer Privacy Policy).
  • Courier companies, to deliver your order.
  • Payment providers, to process payments and refunds.
  • Advertising and analytics partners such as Meta (Facebook/Instagram) and Google.
  • Authorities, when required by law.

We do not sell your personal information.

Children's Privacy

Although we sell products for children, our website is intended for use by parents, guardians and other adults. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

Cookies

We use cookies to keep your cart working, remember your preferences, understand how our website is used and show relevant ads. You can control cookies through your browser settings.

Data Security and Retention

We take reasonable steps to protect your information, but no online system is completely secure. We keep your information only as long as needed to provide our services, meet legal requirements and resolve disputes.

Your Choices

You may ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us using the details below. You can also visit the Shopify Privacy Portal.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page with the updated date.

Contact Us

Phone / WhatsApp: 03257468978
Email: totstoys.pk@gmail.com
Address: Al Latif Building, Street IH16, Imperial Garden, Paragon City, Lahore, Punjab, Pakistan